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Terms of Service

NW Softwash - Terms of Service

Gutter Cleaning: Gutter cleaning service includes the removal of debris inhibiting the normal flow of  water in your gutter system. NW Softwash cannot address any blockage occurring underground. Full-service gutter cleaning comes with a 14-day guarantee. If your gutters are clogged during this time  we will return and unclog them at no charge. This does not apply to homes with overgrown trees within 10 feet of your gutter line or clogs due to improper installation or underground blockage or gutters with screens that we weren’t hired to clean. All gutter debris will be safely bagged and kept on site.

House Softwash: Low-pressure siding cleaning includes the removal of common environmental debris  such as dirt, grime, algae and mildew which adhere to siding. Excessive staining or build-up of non-organic debris such as oxidation and staining on siding are not included and should be noted on your work order before time of service. Although low pressure is used for siding cleaning, customers are responsible for damage that can occur due to poor maintenance and/or low-grade building materials. All siding receives a 2 Year Mold-Free Guarantee. If any mold or mildew growth is observed within 24 months of your service, NW Softwash will return and clean those areas at no charge.

Roof Cleaning & 5 Year Limited Warranty: NW Softwash does not use high-pressure or wire brushes during service and follows the roof manufactures process and recommendations. A soft brooming estimate was provided to agitate and remove excess build-up before applying our cleaning solution which will kill 100% of the remaining organic growth and its root systems. All remaining dead compounds may take up to 6 months to fall off naturally. This process was designed to thoroughly clean your roof without damaging shingles. 

If any mold, mildew or moss growth is observed within 3 years of your service, NW Softwash will  return and retreat these areas at no charge. In years 4-5, we will discount the service to half the price of a new quote. Your warranty covers correctly pitched roof types such as shingles, concrete/clay tile, asbestos, and compound surfaces with no pooling on the roof surface.  

Tree limbs and debris resting on or within eight (8) feet of a roof surface can void your warranty. This limited warranty is transferable to the new owner of a property.

Payment Responsibility: By approving or signing an estimate, the customer agrees to pay the full amount due upon completion of the contracted project. The customer is responsible for paying the full amount within 7 full days of the completed work. Property managers may be exempt from this responsibility if contracted with a 30-day net payment. For customers with an unpaid balance after 7 days, NW Softwash, LLC reserves the right to add accruing 5% late fees for every 30 days past due. The non-paying customer is responsible for attorneys and court fees if needed to resolve the non-payment. All down deposits made will be credited toward the final invoice upon completion of the project and are NON-REFUNDABLE.

 

COMMERCIAL TERMS OF SERVICE

Gutter Cleaning: Gutter cleaning service includes the removal of debris inhibiting the normal flow of water in your gutter system. NW Softwash cannot address any blockage occurring underground. Full-service gutter cleaning comes with a 14-day guarantee. If your gutters are clogged during this time we will return and unclog them at no charge. This does not apply to homes with overgrown trees within 10 feet of your gutter line or clogs due to improper installation or underground blockage or gutters with screens that we weren’t hired to clean. All gutter debris will be safely bagged and kept on site.

Siding Cleaning: Low-pressure siding cleaning includes the removal of common environmental debris such as dirt, grime, algae and mildew which adhere to siding. Excessive staining or build-up of non-organic debris such as oxidation and staining on siding are not included and should be noted on your work order before time of service. Although low pressure is used for siding cleaning, customers are responsible for damage that can occur due to poor maintenance and/or low-grade building materials. All siding receives a 2 Year Mold-Free Guarantee. If any mold or mildew growth is observed within 24 months of your service, NW Softwash will return and clean those areas at no charge.

Roof Cleaning & 3 Year Limited Warranty: NW Softwash does not use high-pressure or wire brushes during service and follows the roof manufactures process and recommendations. A soft brooming estimate was provided to agitate and remove excess build-up before applying our cleaning solution which will kill 100% of the remaining organic growth and its root systems. All remaining dead compounds may take up to 6 months to fall off naturally. This process was designed to thoroughly clean your roof without damaging shingles or tiles. 

If any mold, mildew or moss growth is observed within 3 years of your service, NW Softwash will return and retreat these areas at no charge. Your warranty covers correctly pitched roof types such as shingles, concrete/clay tile, asbestos, and compound surfaces with no pooling on the roof surface. 

Tree limbs and debris resting on or within eight (8) feet of a roof surface can void your warranty. This limited warranty is transferable to the new owner of a property.

Payment Responsibility: By approving or signing an estimate, the customer agrees to pay the full amount due upon completion of the contracted project. The customer is responsible for paying the full amount within 7 full days of the completed work. Property managers may be exempt from this responsibility if contracted with a 30-day net payment. For customers with an unpaid balance after 7 days, NW Softwash, LLC reserves the right to add accruing 5% late fees for every 30 days past due. The non-paying customer is responsible for attorneys and court fees if needed to resolve the non-payment. All down deposits made will be credited toward the final invoice upon completion of the project and are NON-REFUNDABLE.

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